Return & Refund Policy

At Putianluxury.com, we are committed to providing the highest quality products and a worry-free shopping experience. We understand that there may be times when you need to return or exchange an item, and we have established the following return and refund policy to ensure your shopping experience is smooth and hassle-free.

1. Return Policy

  • Return Period: You have 30 days from the date you receive your item to request a return.

  • Return Conditions: The returned item must be unused, undamaged, and in its original packaging. All items must include the original purchase receipt.

  • Non-Returnable Items: The following items are not eligible for return:

    • Custom or personalized products.

    • Used or damaged items.

    • Sale or discounted items (if explicitly stated).

2. Refund Process

  • Return Request: If you wish to return an item, please contact our customer service team within 30 days of receiving your order, providing your order number and reason for return. We will guide you through the return process.

  • Refund Time: Once we receive the returned item and confirm its condition, we will process your refund within 5-7 business days. The refund will be issued via the original payment method (e.g., credit card, PayPal, etc.).

3. Return Shipping Costs

  • Return Shipping: Customers are responsible for the return shipping costs. We recommend using a tracked shipping method to ensure the safe delivery of your return.

  • Free Return Shipping: If the return is due to a product defect or our error (such as receiving the wrong item), we will cover the return shipping costs.

4. Return Process

  1. Contact Customer Service: Please reach out to our email (zzzmyoyo@gmail.com) or WhatsApp (+86 180 2077 8057) within 30 days of receiving your item to initiate the return and provide your order number and reason for return.

  2. Return Authorization: Our customer service team will provide you with a return authorization and the return address.

  3. Ship the Item Back: Pack the item securely and send it to the provided return address. Please ensure the item is not damaged during return shipping.

  4. Item Inspection: Upon receiving the returned item, we will inspect it to ensure it meets our return conditions.

  5. Refund Processing: If the item meets the return requirements, we will process your refund, which will be returned to your original payment method.

5. Exchange Policy

If you would like to exchange an item, please follow the return process and request a return. After returning the item, you can place a new order for the desired item. We currently do not offer direct exchanges.

6. After-Sales Service

If you receive a defective item or experience any issues, please contact our customer service team immediately. We will work with you to resolve the issue and provide a satisfactory solution.

7. Contact Us

If you have any questions or need further clarification on our return and refund policy, please feel free to contact our customer service team: